Privacy policy

ORIGHT Connector · Effective 7 November 2026

This policy explains what the ORIGHT Connector ("the connector") collects and how it is used. The connector lets people use Claude, an AI assistant made by Anthropic, and the ORIGHT voice assistant to read their own dairy's data in ORIGHT. It is run by Qboid IoTech Private Limited ("we"), the licensed owner of the ORIGHT brand, 2nd Floor, Plot No. 5, Silohkera Road, Street No. 02, Vijay Vihar, Gurugram, Haryana 122012, India.

This policy covers the connector only. The ORIGHT website and apps are covered by our general privacy policy. To have your ORIGHT account and its data deleted, see deleting your account data.

What we collect

• Your mobile number, to sign you in. While you sign in it is kept with the sign-in request, which is deleted when the sign-in finishes, or within 20 minutes if it is abandoned. After that we keep only a keyed hash of it and its last four digits.
• The sign-in code we send by SMS. We store only a hash of it, with the sign-in request; it is valid for 5 minutes. To limit codes to 5 an hour per number, we also note the time each code was sent, against the hashed number, for one day.
• Access and refresh tokens that let Claude act for you. We store only their hashes.
• Your consent: which login agreed, through which app, and when.
• An audit log of each request: time, your login, role and dairy, the tool used and its filters (such as a VLCC code or dates), the outcome, how many rows were returned, and, for ORIGHT support staff, the ticket number. The data returned is not kept in the log.
• The link between your phone number and your dairy, used to refuse requests about other dairies, and security alerts when that happens or when use looks unusual.
• For the voice assistant: the call identifier and session for up to 30 minutes.
• Your ORIGHT AI history: each lookup Claude makes through the connector (what was looked up, and a short form of the answer) is added to your ORIGHT AI history in the ORIGHT app, under your registered mobile number and marked [Claude], so you can see it there and continue. If you ask Claude to save a conversation, the conversation as Claude passes it (your messages and its replies) is added the same way.

The connector does not receive your Claude conversations, chat history, memory or files: only the tool requests Claude sends it, and a conversation when you ask Claude to save it to ORIGHT AI. It never asks Claude for your memory, chat history or files.

Data the connector reads for you

To answer, the connector reads your dairy's records in ORIGHT with a read-only database login: milk collection records, quantities, fat and SNF, rates and rate charts, chilling-centre loads, corrections, device sync times and whether VLCC logins are active, and payment totals where your dairy has turned that on. It identifies people and centres by codes. It never returns farmer names, phone numbers, bank details, Aadhaar numbers, passwords or one-time codes. It reads only the part of your dairy your login is allowed to see.

When you want to continue an earlier conversation, it can also read your own recent ORIGHT AI history: the questions you asked in the ORIGHT app, and the Claude conversations and Saathi calls saved there. Answers the app's assistant gave are not passed to Claude, and numbers that look like phone, Aadhaar or bank details are hidden.

How we use it

• To sign you in, keep you signed in and limit you to your own dairy and role.
• To protect dairies' data: detect and record requests for another dairy's data and other misuse.
• To support you and to fix problems.
• To show your dairy's head office when ORIGHT support staff looked at its data, and for which ticket.

We do not rent, sell or share your personal data except as this policy describes, and we do not use it for advertising or promotions. The connector's sign-in and information pages set no cookies and load nothing from other websites.

Who receives it

• Anthropic: the answers you ask for go into your Claude conversation. Anthropic handles that conversation under the terms and privacy policy of your Claude account.
• Our SMS provider: your mobile number and the sign-in code, to deliver the SMS.
• Google Cloud, where the connector runs, in India (Mumbai region).
• The ORIGHT app: your saved lookups and conversations appear in your ORIGHT AI history there, and its assistant can use your recent turns to continue a conversation.
• Your dairy: its head office can see which ORIGHT support staff looked at its data. Security alerts about your phone number may be shared with your dairy.
• Authorities, where the law requires it.

How long we keep it

• Sign-in requests, with the plain mobile number and the code's hash: until the sign-in finishes, or 20 minutes at most. The sent-code times: one day.
• Access tokens: 1 hour. Refresh tokens: 30 days from their last use, or until you disconnect or your ORIGHT login is switched off.
• Audit log, security alerts and consent records: 365 days.
• The link between your phone number and your dairy: while you use the connector, and released after 365 days without use.
• Your ORIGHT AI history: kept with your other ORIGHT AI conversations in the ORIGHT app until you or your dairy ask us to delete it (wecare@qboid.io).

Security

Connections are encrypted (HTTPS). Phone numbers are stored as keyed hashes, and codes and tokens as hashes. The connector reads ORIGHT data through a read-only login on a private network, limits each person to their own dairy, and limits how much and how often anyone can ask. Only authorised ORIGHT staff can reach the connector's servers, and they see personal data only when they need it to run or support the service.

Your rights

Under India's Digital Personal Data Protection Act, 2023 you can ask us for a summary of the personal data the connector holds about you, to correct or erase it, and to nominate someone to act for you; you can also withdraw your consent by disconnecting the connector. Your dairy's own records in ORIGHT are held for your dairy under its agreement with us; requests about them go to your dairy. To exercise a right or make a complaint, contact our Grievance Officer at wecare@qboid.io, or write to us at the address below. If you are not satisfied, you may complain to the Data Protection Board of India.

Children

The connector is for people who work with dairies and is not meant for children under 18.

Changes

If we change this policy we will publish the new version here with a new effective date.

Contact

Qboid IoTech Private Limited, 2nd Floor, Plot No. 5, Silohkera Road, Street No. 02, Vijay Vihar, Gurugram, Haryana 122012, India. Email: wecare@qboid.io.